New Book by Jonathan R. Drake

Identify, Attract
& Retain Your
Most Valuable
Customers.

Unlock the full potential of your business by identifying, attracting & retaining your North Star Customers the ones who drive disproportionate revenue, loyalty, and growth.

Get Physical Copy Here →
North Star Customers by Jonathan R. Drake
What Are North Star Customers?

The Customers Who Actually Drive Growth

Unlike traditional approaches that only look at how much customers have spent, this system reveals who's most likely to drive your future growth. Business owners who apply it discover untapped revenue opportunities and get a clear roadmap for sustainable growth.

Most clients discover they've been aiming at the wrong target. Once they shift focus to their North Star Customers, they see dramatic improvements in both revenue and customer retention think of it as your business's GPS, showing you exactly where to go.

80%
of revenue comes from 20% of customers
The 80/20 foundation of the North Star Framework
RFM
Recency · Frequency · Monetary
The three data dimensions that identify your best customers
More likely to buy again
North Star Customers vs. average customers
CLV
Customer Lifetime Value maximized
Loyalty, referrals, and repeat revenue in one framework
The North Star Framework

Your North Star Customers

Three steps to transform how you see, attract, and keep the customers who matter most using data-driven frameworks, not guesswork.

1 1/3

Identify

Learn how to pinpoint your most valuable customers using data-driven metrics and the North Star Framework to reveal who truly drives your business's growth and profitability. Stop guessing. Start knowing.

2 2/3

Attract

Develop targeted marketing strategies that magnetize ideal prospects who match your North Star Customer profile using proven methods to capture their attention, speak to their exact Job To Be Done, and convert them efficiently.

3 3/3

Retain

Build lasting relationships with your best customers through strategic engagement systems that boost loyalty, increase referrals, and maximize customer lifetime value. Turn one-time buyers into your biggest advocates.

About the Book

What's Inside North Star Customers

North Star Customers reveals the revolutionary approach to business growth through the lens of your most valuable asset your ideal customers. This guide shows you how to identify and nurture relationships with the customers who drive your business's success.

  • A proven methodology for identifying your North Star Customers using recency, frequency, and monetary metrics
  • Strategic frameworks that align your product development and marketing with your best customers' needs
  • Practical applications of key business principles including the 80/20 rule and Theory of Constraints
  • Step-by-step processes to transform your organization into a North Star Business
  • Implementation strategies and optimization techniques to harness the power of customer-centric growth
🤖
Included With Your Copy
AI-Powered Book Companion

Get exclusive access to the North Star Customers NotebookLM a Google AI notebook loaded with the full book. Ask it questions, get clarifications, generate summaries, and apply the frameworks to your specific business. It's like having Jonathan available to answer questions as you read.

Open NotebookLM Companion Available after purchase · Powered by Google AI
Get Your Copy →
"

If I had only one "magic trick" to boost a company's sales, I would apply recency, frequency, money to their customer list and find low hanging fruit that can be easily shaken off the tree. Jonathan Drake's North Star model is an upgrade to RFM because it's much more dynamic and laser targets customers who are ready to buy.

Perry Marshall
Perry Marshall
Get the Book

Ready to Find Your
North Star?

Whether you're a business owner, executive, or marketing professional, North Star Customers provides the tools and insights needed to unlock unprecedented growth by focusing on the customers who truly matter.

Order your physical copy and start applying the North Star Customer framework to your business right away.

Order your physical copy directly and it ships straight to your door.

Get Physical Copy Here →